1. Introduction
   At Nic & North, we take your privacy seriously. This policy outlines how we collect, use, and protect your personal data when you interact with our website and services.
2. What We Collect

• Personal Information: Such as your name, email, phone number, and property preferences when you make enquiries or request services.
• Property Information: If you request a valuation or contact us about a property.
• Website Data: Automatically collected analytics such as page visits, search activity, and time spent on site via cookies.

3. Cookies & Tracking

• Essential Cookies for site functionality
• Performance Cookies (e.g., Google Analytics) for anonymous usage stats
• Marketing Cookies for remarketing purposes on platforms like Google and Facebook
• Visitors can manage cookie preferences through the consent banner on first visit.

4. Third-Party Tools

• Google Analytics – website usage tracking
• CRM Integration – lead management (e.g., Agentbox or similar)
• Map Plugins – Google Maps or Mapbox
• Live Chat or Enquiry Bot – if activated
• Email Marketing – through platforms like Mailchimp

5. How We Use Your Data

• To respond to your property or service enquiries
• To deliver relevant property alerts or updates
• For internal reporting and marketing insights
• To comply with legal obligations

6. Data Sharing

• Only with trusted service providers operating under confidentiality agreements
• Never sold to third parties
• Only disclosed when legally required

7. Security & Retention

• Encrypted data handling and secured servers
• Data retained only as long as necessary, based on legal and operational needs

8. Your Rights

• Access, correct, or delete your data
• Opt out of marketing communications at any time
• File complaints with the Office of the Australian Information Commissioner (OAIC)

9. Contact
   For privacy concerns, contact:

Email: hello@nicpower.com.au